The £125 non-refundable booking fee is required at the time of booking and will be deducted from the total cost of the polygraph test, leaving a remaining balance of £370 or £325, depending on your location. This fee confirms the client's commitment to the scheduled appointment and covers essential administrative costs, including securing preferred time slots, conducting pre-examination assessments, and assigning a qualified polygraph examiner.

Purpose and Commitment

This booking fee ensures that clients are dedicated to their appointments, which minimizes cancellations and allows us to offer reliable service. The non-refundable nature of the fee also prevents misuse, as it discourages individuals from booking a test with no genuine intention of attending, simply to give the impression of having nothing to hide. Please book only if you or the test subject are fully committed to attending the appointment.

Cooling-Off Period Waiver

By proceeding with the booking, you agree to waive the standard 14-day cooling-off period under UK consumer law. The booking fee covers immediate administrative processes and pre-examination assessment arrangements, which commence as soon as payment is made. Therefore, the fee is non-refundable to account for these preparations and our commitment to providing efficient service.

Payment Terms

The remaining balance must be paid in full no later than 48 hours before the scheduled test date. Additionally, your completed Pre-Examination Questionnaire must be submitted prior to the appointment.

Refund Policy and Scheduling Assurance

Once the appointment is scheduled, all fees are non-refundable, as these cover the time, resources, and expertise allocated to your case. By securing this payment policy, we maintain our competitive pricing while ensuring examiners are compensated for their time, particularly when extensive travel is involved. We invite you to call for a free consultation before booking, and we encourage you to schedule only when you are certain of your availability.